Shipping & Delivery
COVID-19: We are operating as normal and shipping worldwide. Due to high demand, some shipping services may be slower than usual.
We offer free standard shipping worldwide. Orders ship from Australia and Hong Kong depending on delivery location. Estimated delivery times:
- Australia – 5-7 days
- Asia – 10-14 days
- Europe – 10-14 days
- North America – 10-14 days
- Rest of world – 14-21 days
Express Post is available for some postcodes in Australia. Orders placed before 11am will be despatched the same day. Please note due to COVID-19 the Express Post guarantee has been suspended.
Damage – our packaging is designed to protect your product from the normal bumps and knocks of international shipping, and we have shipped all over the world with very few breakages. However, if your item is damaged in transit, please take photos and send us a message within 2 days of delivery.
Delivery outside Australia – VAT, Sales Tax, duties and other import costs are not collected at checkout. Customers may have to pay additional import costs.
Need it faster? Contact us for options and a custom shipping quote.
Returns
We accept returns for change of mind, however as we are a small studio, customers are responsible for return shipping costs to the nearest return location.
To return an item, please send us a message below within 14 days of receiving your item. We ask that products be returned in as-new condition, including the outer packaging.
Warranty
In addition to your consumer rights, our products are covered by a 12 month warranty. You can learn more about your rights and our warranty in our terms and conditions.