Shipping Information
Christmas delivery dates
Please order by the following dates for the best chance of delivery by Christmas. Orders placed after these dates may still arrive in time for Christmas, but we can’t guarantee it.
| Australia – Regular Shipping | December 9 |
| Australia – Express Shipping | December 15 |
| New Zealand | December 1 |
| United Kingdom | |
| European Union | |
| North America | |
| Other Countries |
Items are typically shipped 1-2 days after receiving the order. Items may be shipped separately depending on availability.
Estimated delivery times
| Australia | 2-7 Days |
| Singapore | 5-10 Days |
| Hong Kong | 5-10 Days |
| United Kingdom | 7-21 Days |
| European Union | 7-21 Days |
| North America | 7-21 Days |
| Other Countries | 14-30 Days |
Delivery in Australia
Orders in Australia include GST.
Items are shipped from Sydney. You will get a confirmation email when your order is received, and another email once your order has shipped with tracking info.
Delivery to UK & EU
Orders to the UK and European Union are sent Delivered Duty Paid. There are no extra charges for VAT or duty.
Items are shipped from China and sent by express air carrier. You will get a confirmation email when you order is received, and another email once your order has shipped with tracking info.
Orders are passed to local carriers e.g. DHL, Hermes, DPD and Royal Mail for delivery.
Delivery to all other countries
Orders are sent without taxes or duty paid. You may be contacted by the carrier to pay sales tax, duty and/or fees.
Items are shipped from China and sent by express air carrier. You will get a confirmation email when you order is received, and another email once your order has shipped with tracking info.
Orders are passed to local carriers e.g. DHL, USPS, DPD for delivery.
Insurance
Orders are sent insured and we will quickly replace your item if it is damaged or lost in transit. Please contact us as soon as you can if your item is lost or damaged.
Returns
We accept returns requested within 14 days of receiving the item. We ask that products be returned in as-new condition.
Customers are responsible for shipping to one of our returns centres in Australia, the UK, Germany or China.
Once received, returns will be processed within 2 business days. Funds may take up to 10 days to be received. To return an item, please contact us.
Warranty
We take pride in our products. If something isn’t right, we’ll fix it or replace it.
In addition to your consumer rights, our products are covered by a 12 month warranty on materials and workmanship. You can learn more about your rights and our warranty in our terms and conditions.