Shipping Information

Shipping Update – April 22

Orders of Light Soy Luxe are being shipped directly from China. For customers in Australia this means the delivery time is between 10-20 days. Orders of other items and to other countries are unaffected. 

 

Estimated delivery times

Australia5-10 Days
United Kingdom10-20 Days
Europe10-20 Days
North America10-20 Days
Asia5-10 Days
All other10-20 Days

 

Delivery in Australia

Orders in Australia include GST.

Orders are dispatched in 1-2 days from Sydney. You will get a confirmation email when your order is received, and another email once your order has shipped with tracking info.

This excludes orders of Light Soy Luxe – please see shipping update from April 22 above. 

 

Delivery to UK & EU

We don’t charge UK/EU VAT on our store. Orders are sent without VAT or duty paid, so you may be contacted by the carrier to pay VAT and/or duty.

Orders are dispatched in 1-2 days from China and sent by express air carrier. You will get a confirmation email when you order is received, and another email once your order has shipped with tracking info.

Orders are passed to local carriers e.g. DHL, Hermes, DPD and Royal Mail for delivery.

 

Delivery to all other countries

Orders are sent without sales taxes or duty paid. You may be contacted by the carrier to pay sales tax, duty and/or fees.

Orders are dispatched in 1-2 days from China and sent by express air carrier. You will get a confirmation email when you order is received, and another email once your order has shipped with tracking info.

Orders are passed to local carriers e.g. DHL, USPS, DPD for delivery.

 

Insurance

Orders are sent insured and we will quickly replace your item if it is damaged or lost in transit. Please contact us as soon as you can if your item is lost or damaged.

 

Returns

We accept returns requested within 7 days of receiving the item. We ask that products be returned in as-new condition.

Customers are responsible for shipping to their nearest returns location. Once received, returns will be processed within 2 business days. Funds may take up to 10 days to be received. To return an item, please contact us.

 

Warranty

In addition to your consumer rights, our products are covered by a 12 month warranty on materials and workmanship. You can learn more about your rights and our warranty in our terms and conditions.

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